Impact Modulation Sdn Bhd Warranty Information

Impact Modulation Sdn Bhd promises to repair or replace component of ALL OFFICE CHAIR that is found to be defective in material or workmanship within 1 year from the date of original purchase. This warranty is subject to the provisions below.

Component and Part
Chair base and castor is warranted for one year from date of purchase.
Gas lift and mechanism is warranted for one year from date of purchase.
​

Exclusions
This warranty does not apply and no other warranty applies to:

All upholstered mesh, fabric, pu, pvc and leather.
Normal wear and tear, which are to be expected over the course of ownership.
Modifications or attachments to the product that are not approved by OfficePro.
Products that were not installed, used or maintained in accordance with product instructions and warnings.
Products used for rental purposes.
​

To obtain service under this warranty
By following the procedures outlined below, you can be assured of the best level of service.

1. Contact us at 016-9803873 within 7 days of discovery of the defect. Be prepared to affirm that you are the original purchaser of the product and to provide the invoice numbers from the product in question.

2. We will gather all pertinent information regarding the claim and inspect the product. (Please allow a reasonable amount of time for inspection and review.)

If Impact Modulation Sdn Bhd affirms that the product in question is eligible under the conditions of the warranty as stated above, the customer service representative will determine whether to provide replacement parts or authorize repairs.